Warranty Agreement

At Kayak Distribution (Riot Kayaks, Boreal Design, Cobra Kayaks, Azul Kayaks, Riot SUP’s and Beluga Outdoor Gear)  we stand behind our products with a 5 year limited warranty in North America.  If there is a problem with your kayak our goal is to solve the issue quickly and efficiently, so you can get back on the water and enjoy the rest of the season. 

This warranty applies only in the United States and Canada. In all other countries, the appointed distributor is solely responsible to administer the warranty according to governing by-laws and corporate policies.

For warranty claims, please contact your local dealer for service.  If that is not possible, the next step would be to file a claim with Kayak Distribution

  1. The warranty agreement is applicable to the original retail consumer only, it is not transferable, nor does it cover any commercial use such as: pro-deals, rentals, educational, training, or those kayaks identified as demo, seconds, blems, institutional or K2. The warranty does not cover kayaks damaged during transport. The determination of exclusion of warranty coverage is at the discretion of the manufacturer.
  2. The warranty agreement requires that the distributor (Kayak Distribution Inc.) receive the Warranty Registration Form postmarked within 30 days from the original date of purchase. For a claim to be processed it MUST be accompanied by the original proof-of-purchase including the model and serial number of the kayak, relevant photos of the problem area, and the completed claim form (available on the website) describing the issue. Only upon receipt of these completed documents will an authorization number be issued by Kayak Distribution Inc. Please note: no other number or process will be accepted by the distributor. NO COVERAGE WILL BE AFFORDED ON BOATS WHOSE CARDS WERE NOT COMPLETELY FILLED OUT AND RETURNED TO KAYAK DISTRIBUTION, OR CARDS SUBMITTED WITHOUT THE SALES RECEIPT. Without the warranty card and sales receipt we cannot establish the date of sale of the kayak, and thus the age of the kayak.
  3. The warranty agreement excludes products which have been damaged by negligence, misuse or accident, or deterioration due to owner’s failure to provide reasonable and necessary maintenance. Products which have been modified or repaired by unauthorized persons, structurally altered in any way (not withstanding sanding, cutting walls and outfit components, drilling holes and altering original hull shape or modifying seat attachment to the hull) or have been subjected to stress beyond the physical limit of the material are also excluded from the warranty agreement. The following are not covered at any time by this warranty: scratches and perforation due to rocks or hard surfaces such as concrete and asphalt; warping (deformation of the hull) caused by extended exposure to the sun or heat, or by having tied the kayak too tightly or nesting it in an improper position; change in appearance of the kayak due to wear, over-exposure to sun, heat, or any other environmental condition.
  4. The warranty agreement excludes all shipping costs to and from the appointed place of repair/replacement. The distributor will not accept merchandise without the distributor’s authorization return number clearly identified on the outer packaging and proof of pre-paid freight in and out of the factory. The distributor reserves the right to return merchandise to its owner, at the owner’s expense (COD) if the above conditions have not been met. The distributor is not responsible for any damages incurred in transport, storing fees, or inconvenience or loss of time/money while the claim is being processed and repairs or restoration are being effected.
  5. The warranty agreement obliges the distributor only during the period of coverage (begins on the date of the original warranty activation and expires at the end of the original warranty period specified on the warranty registration form) to repair or replace, at its discretion, the defective parts at either its distribution warehouse or through a designated, authorized dealer’s store. The distributor reserves the right to change the product or design without incurring any obligation to incorporate such changes in previously available products.

Kayak Distribution Kayaks Limited Warranty – Particulars

All Kayak Distribution brand kayaks are guaranteed against DEFECTS AND WORKMANSHIP according to the following stipulations so long as the above criteria have been met:

A: Kayak hulls are under warranty to the original owner only for a period of five (5) years from the date of purchase from an authorized Kayak Distribution dealer. The customer is responsible for all shipping to and from Kayak Distribution HQ or an authorized Kayak Distribution dealer.

  1. Hulls which prove defective within twelve (12) months will be repaired or replaced free of charge at Kayak Distribution’s discretion.<