Shipping Claim
If you find any damage at all please contact us using the following form. Please keep all original cartons and packing materials. If you do not have the original shipment box and/or product packaging the product CANNOT be returned.
To file a claim, you will need:
- Fill out online Claim Form below.
- A copy of the signed Bill of Lading stating there were issues
- Photos of the damages and/or description of the missing product
- A copy of your Kayak Distribution / Boutique Boreal Design invoice showing the cost of the product
- A description of the extent of the damages (i.e. the product can be repaired at a cost, the product is beyond repair, etc.) or a request for reimbursement in the case of missing part or product. The more details the better.
- If your claim is approved, shipping company may pick up defective product. In this case, pack the item securely and include the original packaging. We ask that you send us a few photos of the packaged up item to ensure to our shipping company that it is ready to go.
Kayak Distribution may replace parts damaged in shipping (i.e. broken deck fittings) at no charge but the customer is responsible for the cost to ship them.